1.How do I pay for my order?
- Credit Card/ Debit Card/ Net Banking.
2.Will I receive an email confirmation
of my order?
- Yes, once the order is placed.
3.Can I view all my past orders?
- Yes, in your registered account in
4.Product is out of stock, when will it be in stock?
- Within 7-10 working days.
5.How do I get direct quotation from Mechtex?
7.How to check total amount I need to pay for items I want to
- You can get the total amount during checkout.
8.Can I get products on COD basis?
9.Does Mechtex give warranty on products?
- Yes, One year from the date of delivery.
10.What is covered under warranty?
- Only manufacturing defects are covered under warranty.
11.How do I claim warranty on my product?
- a) Send an issue related email to firstname.lastname@example.org with copy of invoice and picture of the delivered product attached in an email.
- b) Call the below customer care no for assistance regarding
claim warranty issues,Customer care no- +91-22-27685018/19 Ext- 111.
12. Can I cancel my order?
- We do not accept cancellation of order once the payment has been
13.Can I get a GST set off?
- Yes, provided you have a valid GST number and it has been input
correctly. Also you require to input state and address associated with the GST number.